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Let's talk coffee.

Questions about a roast, a wholesale order, or your subscription? We're a small team that actually answers. Reach out — coffee first, every time.

The direct line

Four ways to reach the roastery.

However you get in touch, a real person on the team reads it. Expect a reply within one business day.

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Coffee pouring from the drum at our San Francisco roastery
Wholesale

Pour our coffee under your roof.

Cafés, offices, restaurants and hotels: we roast to your volume, deliver on a schedule that fits your service, and back every account with training and support.

  • Cafés & coffee bars
  • Offices & teams
  • Restaurants & hotels
Start a wholesale order Volume pricing & net terms
Shipping & returns

Fresh, fast, and fully backed.

No middlemen, no warehouse staleness. Here's exactly what happens after you place an order.

Roasted to order, shipped in 48h

Every bag is roasted the day before it ships, sealed at peak freshness, and on its way to you within 48 hours. No warehouse, no stale stock.

Free shipping over $45

Domestic orders over $45 ship free. Below that, a flat carbon-neutral rate is calculated at checkout — no surprises in the ledger.

30-day freshness guarantee

If your coffee ever arrives past its prime, tell us within 30 days and we'll re-roast and re-ship it on the next block. Freshness, verified.

Easy, honest returns

Unopened gear and merch can be returned within 30 days for a full refund. For coffee, we'd rather make it right than make you ship beans back.

FAQ

The block of common questions.

Still curious? Email us anytime — a real person will write back.

How long does shipping take?
We roast to order and ship within 48 hours of roasting. Most U.S. orders arrive in 2–5 business days via carbon-neutral carriers; you'll get tracking the moment your block leaves the roastery.
How fresh is the coffee, and is the roast date on the bag?
Every bag is stamped with its exact roast date — never a vague 'best by' guess. We recommend brewing within four to six weeks of that date for peak flavor, though sealed bags stay great for longer.
Can I order whole bean or ground?
Both. Whole bean is the default for maximum freshness, but at checkout you can select a grind matched to your method — espresso, pour-over, drip, French press, or cold brew. When in doubt, choose whole bean and grind just before brewing.
Do you ship internationally?
Yes. We ship to most countries outside the U.S., with rates and delivery windows calculated at checkout. International customers are responsible for any local duties or import taxes assessed on arrival.
How do coffee subscriptions work?
Choose your coffee, bag size, and delivery cadence (every 1, 2, or 4 weeks) and we'll roast and ship automatically — saving you 15% on every order. Pause, swap roasts, or cancel anytime from your account; no lock-ins, you HODL the controls.
What is your returns and refund policy?
Unopened gear and merch can be returned within 30 days for a full refund. For coffee, our 30-day freshness guarantee means that if anything is off, we'll re-roast and re-ship or refund you — no beans to mail back, no hassle.

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